What drives our operations? Our people! We're looking for a strategic and impact-driven Regional Domain Manager - Riders Ops to lead Bolt's Riders Operations across multiple markets within the region. This is an execution-focused role, directly accountable for driving the roll-out and impact of central Riders Operations initiatives at Regional Level.
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
You will ensure that every central program - spanning Airports, Venues, Categories, Scheduled rides, B2G, and Rider engagement - is executed with excellence in your region. You will also channel structured market insights and feedback to central teams, ensuring global programs are designed and iterated with real market context.
As the accountable owner for regional Rider Domain KPIs, you will ensure markets meet their OKRs, remove blockers, and create clear alignment between local and central teams. This is a high-impact role suited for someone who thrives on making things happen and who can hold both local and central teams accountable for results.
Main tasks and responsibilities:
Drive the end-to-end execution of global Riders Ops initiatives in the region, ensuring every program (Airports, Venues, High-Value Categories, Low-Cost, Scheduled Rides, B2G, Rider Engagement) achieves its targets Translate global frameworks into action plans for markets, with clear accountability and timelines Monitor program delivery, escalating blockers early, and ensuring pivots or interventions are implemented without delay Translate central Riders Ops strategy into actionable regional priorities, ensuring consistency and scalability across markets Provide structured feedback from country teams, surfacing risks, regulatory challenges, or demand-side nuances to influence the design of future global programs Participate in domain-level business reviews (MBR, QBR), preparing performance commentary, root-cause analysis, and improvement actions Cascade central updates, frameworks, and priorities to Local Riders Ops leads Own regional domain KPIs and OKRs, ensuring markets deliver on agreed objectives (e.g. GMV share of airports, venues, categories, and scheduled rides; rider engagement and retention metrics; B2G pipeline) Track metrics rigorously, root-cause underperformance and drive corrective actions Enforce adoption of central tools, dashboards, and processes to ensure equity in execution Lead regional syncs, consolidate escalations, and ensure performance transparency Lead regional prioritisation reviews, ensuring resources are allocated to the highest ROI opportunities and aligned to central objectives Resolve prioritisation conflicts with GMs and central teams decisively, keeping execution on track Ensure regional execution is aligned with global priorities while addressing local market specifics (e.g., regulatory constraints, payment methods, supply availability) Upskill local Rider Ops teams, ensuring playbooks, templates, and training are deployed Build a culture of cross-market learning by sharing best practices, failures, and optimisations across your cluster Support local managers in building business cases for new initiatives, ensuring alignment with both central and regional objectives
About you:
7+ years of experience in operations, program management, or category ownership with regional or multi-country scope Demonstrated success in leading multi-countries initiatives or programs with measurable impact Demonstrated ability to align central strategy with regional and local delivery Strong analytical and commercial mindset, with experience managing budgets, trade-offs, ROI Excellent communication and stakeholder management skills, including senior leadership engagement High ownership and initiative, with the ability to bring structure to ambiguous contexts
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!
Why you'll love it here:
Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid model. Take care of your physical and mental health with our wellness perks.
Some perks may differ depending on your location.
Show more
Show less