Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban... Senior IT Business Analyst Job Purpos The Senior System Support Analyst - Asset Management (BAM) is responsible for ensuring the end-to-end reliability, scalability, and business alignment of the Core system and all supporting digital and integration ecosystems that enable Britam Asset Managers' operations, sales, and customer experience. Key Responsibilities Drive continuous enhancement of Unit Master to support evolving BAM business needs, products, and regulatory requirements Translate business requirements into system configurations, functional enhancements, and scalable solutions Lead delivery of technology components for BAM initiatives, including new fund launches, digital products, and distribution channels Identify, design, and implement process automation opportunities to reduce manual effort and improve turnaround times Drive straight-through processing (STP) across onboarding, transactions, reconciliations, and reporting Design and support integration solutions between the core system, digital platforms and third-party platforms Ensure seamless digital self-service capabilities for clients and sales teams, improving customer experience and adoption Lead data flow design and optimization, ensuring real-time or near real-time synchronization across systems Manage and coordinate system changes, releases, and upgrades, ensuring minimal business disruption Engage vendors and partners to deliver enhancements, integrations, and platform improvements Proactively identify technology gaps and recommend innovative solutions to support BAM growth and efficiency Knowledge, experience and qualifications required Bachelor's degree in Information Technology, Computer Science, Business Information Systems or relate field 4-6 years' experience in IT Services and System Development, preferably within financial services, asset or wealth management Proven experience delivering end-to-end system implementation or transformation projects Strong understanding of asset management and investment operations, including unit trusts, pension funds, equities, fixed income, and portfolio management processes Demonstrated experience in stakeholder management across business and IT functions Experience in data analysis, reporting, and use of analytical tools (e.g. SQL, Excel, Power BI) Solid knowledge of IT systems architecture, including front, middle, and back-office systems Understanding of data flows, system integrations, APIs, and data governance principles